How to deliver omni channel customer experience

#JohnMasudParvez #CIO #Founder #President Customers prefer dealing with enterprises that provide a memorable experience. While enterprises have been abuzz with omni-channel customer engagement for over a decade, not many have been able to bridge the silos and offer seamless transition across the customer journey. I was doing this workshop for the Singapore Patient Experience workshop at Santosa, Singapore. An omnichannel customer experience is a multifold approach to advertising, selling, and supporting customers across multiple marketing touchpoints. This means a customer could be shopping from his desktop, mobile phone, or offline store and still enjoy a seamless buying experience. Let’s explain this further. Here’s what the journey of a customer will look like in the omnichannel world when he wishes to buy a smart TV. ➡️ The customer will search for the best smart TV online, compare features with different brands, and read reviews. ➡️ Once the TV is shortlisted, the customer will visit the brand’s website to understand its specifications better. ➡️ If need be, the customer may consider visiting its offline store to try out its features in-person. ➡️ The customer will also ask for available in-store offers. ➡️ If not satisfied, the customer will go back to the website and buy the smart TV. The customer may leave reviews and suggestions for other buyers online. Meanwhile, the customer may also consider buying other accessories from the same brand. This is how customers interact with brands today. They don’t mind going all out. Customers are okay with venturing both online and offline, prior, during, and post their purchase journey. ==== My LIFE: ➡️ In Professional life my a Chief Information Officer (CIO) / IT Director and my professional life's passion is to help my organization achieve bigger goals by adding values, digital empowerment, transforming the business model. ➡️ In my personal life's passion meet as many many possible people, solve their problem, and also help, guide them to achieve bigger goals in their life. My role as Founder & President of the Vietnam Social Health Revolution (VSHR), largely boosts my passion. ➡️ More Details: https://ift.tt/3i0LsMP ======= ➡️ JOB: Looking for a Job and a Career? Here are the jobs apply Now! https://ift.tt/3jW86rP ======== SCHOLARSHIP: Looking for Scholarships? I don't like people who just talk, Because I actually love helping people !! ➡️Scholarship For Officer / Professionals, please apply for a scholarship here https://ift.tt/3hZp46S ➡️Scholarship For Youth, please apply for Scholarship here https://ift.tt/2EvKolJ ======= ➡️CAREER SUPPORT: Want to boost your present and future career? Let's Subscribe our Career Mentoring webinar here! https://ift.tt/2PfbijX ======= ➡️MEDIA SUPPORT: You have a project, and you want to feature or promote your project or initiative? Contact - https://lifeimpacts.org ====== ➡️Wanna learn from different keynote and conference speech? Please visit https://ift.tt/2PfbijX ====== ➡️Learn how to build a Social Enterprise / Project / Startup / Business? Please read https://ift.tt/314RdlW ======= CONNECT WITH ME! ➡️Connect me in linkedin to get all my skill sharing on leadership, CIO, Digital Transformation https://ift.tt/3fjMe5O ➡️Please read different career success article blog https://ift.tt/314RdlW ➡️Please subscribe to my skill development webinar series https://ift.tt/318G0kd ➡️Please read about Our Non-Profit Organization’s scholarships and Contests https://ift.tt/30iOIND ➡️Connect me on Instagram https://ift.tt/39PA0Rp . or @johnvshr ➡️Follow and connect me on TikTok @johnmasudparvez ➡️Follow and connect me in twitter https://twitter.com/johnmasudparvez #VSHR #VSHRLife #work #community #Socialwork #success #leadership #passion #life #career #VSHRAcademy #SDG #goals #inspiration #entrepreneur #tips #successful #worklife #leadershipgoals #peopledevelopment

Watch video on YouTube here: https://youtu.be/XmlYGuUnag0 by John Masud Parvez