how to get jobs in customer care or customer experience
#JohnMasudParvez #CIO #Founder #PresidentI was running a mentoring session for young professionals how they can build up their career. One of the questions c...
Message: how to get jobs in customer care or customer experience #JohnMasudParvez #CIO #Founder #President I was running a mentoring session for young professionals how they can build up their career. One of the questions came from one of the RMIT University's graduate that - How can I build up my career in customer experience field as this field is so important in Vietnam ? Then on this session I briefed him a approach, how to prepare before the interview, and during the interview so he can build up a successful career in customer experience or even customer service department . Since there isn’t a ton of information about this field and how to get into it, I put together a brief list of advice that I believe would help you. I recently received a note from a young person who works in customer experience in Japan and she asked me for advice. I wrote this article for her and for anyone out there who wants to do more in customer experience. From my years of experience, here are seven tips for young CX professionals looking to build their careers. ➡️1. Get Cross-Departmental Experience Customer experience doesn’t exist in its own box or silo. In fact, companies that have internal divisions often face the most roadblocks to creating a great customer experience. ➡️2. Work In Customer Service Before you can excel at creating customer experience, you have to get your hands dirty. Front-line employees have more interaction with customers than anyone else in the organization. ➡️3. Understand The Needs Of The Business A good CX professional needs to be well-versed in business operations. That means having a full picture of how the business runs and what it needs to succeed. ➡️4. Practice Public Speaking Change agents need to develop a strong voice. By leading the charge for customer experience, you’ll often find yourself put in front of large and small groups of customers, shareholders and executives. Get comfortable with public speaking. Know how to craft a persuasive message that gets people to listen. ➡️5. Learn To Network Across Environments Customer experience is about building relationships and connections. To be successful, you must know how to network across various environments. ➡️6. Understand Data And Analytics Numbers are the basis of a strong customer experience, and CX professionals need to know how to tell stories with data and analytics. You’ll likely find yourself having to justify the need for investments in customer experience. ➡️7. Become A People Person When you’re leading the charge for customer centricity, it helps to be someone who other people enjoy being around. If you are a robot and only talk about work, you can’t expect to win friends and influence people. By being well-rounded and having hobbies outside of work you’re going to find more people want to be around you, which is a part of being like-able at work. ==== My LIFE: ➡️ In Professional life my a Chief Information Officer (CIO) / IT Director and my professional life's passion is to help my organization achieve bigger goals by adding values, digital empowerment, transforming the business model. ➡️ In my personal life's passion meet as many many possible people, solve their problem, and also help, guide them to achieve bigger goals in their life. My role as Founder & President of the Vietnam Social Health Revolution (VSHR), largely boosts my passion. ➡️ More Details: https://ift.tt/3i0LsMP ======= ➡️ JOB: Looking for a Job and a Career? Here are the jobs apply Now! https://ift.tt/3jW86rP ======== SCHOLARSHIP: Looking for Scholarships? I don't like people who just talk, Because I actually love helping people !! ➡️Scholarship For Officer / Professionals, please apply for a scholarship here https://ift.tt/3hZp46S ➡️Scholarship For Youth, please apply for Scholarship here https://ift.tt/2EvKolJ ======= ➡️CAREER SUPPORT: Want to boost your present and future career? Let's Subscribe our Career Mentoring webinar here! https://ift.tt/2PfbijX ➡️Wanna learn from different keynote and conference speech? Please visit https://ift.tt/2PfbijX ======= CONNECT WITH ME! ➡️Connect me in linkedin to get all my skill sharing on leadership, CIO, Digital Transformation https://ift.tt/3fjMe5O ➡️Please read different career success article blog https://ift.tt/314RdlW ➡️Please subscribe to my skill development webinar series https://ift.tt/318G0kd ➡️Please read about Our Non-Profit Organization’s scholarships and Contests https://ift.tt/30iOIND ➡️Connect me on Instagram https://ift.tt/39PA0Rp . or @johnvshr ➡️Follow and connect me on TikTok @johnmasudparvez ➡️Follow and connect me in twitter https://twitter.com/johnmasudparvez
February 24, 2021 at 07:10PM